Shipping policy
Every work that leaves this gallery is packed for the specific object it protects. Because of that, shipping is quoted per artwork rather than charged at a flat rate.
How Shipping Is Quoted
Shipping costs — domestic and international — vary with each artwork, and depend on:
– Dimensions and weight of the work
– Whether it is framed, unframed, stretched or rolled
– The packaging required — soft-wrap, corrugated crate, or a custom-built wooden crate
– Destination and chosen service level
– Transit insurance, where applicable
We confirm the exact shipping cost with you in writing before your order is finalised. Shipping is charged separately from the price of the artwork and is not included in the listed price unless expressly stated.
Processing and Dispatch
Preparation begins on order confirmation and receipt of full payment. Condition-checking, conservation-grade wrapping and crating are carried out during this period and are not rushed.
|
|
Preparation |
Transit after dispatch |
|
Within India |
Up to 3 business days |
3–7 business days |
|
International |
Up to 5 business days |
7–21 business days |
International preparation takes longer because export documentation, customs paperwork and, where required, permits are completed before the work leaves the gallery. International transit varies with destination and with clearance at the receiving end, which is outside our control.
We share tracking details as soon as the consignment is handed to the carrier.
Large and Oversized Works
Sculpture, large-format canvases and installations sometimes cannot travel by standard air freight. Where a work must move by sea, or requires specialist crating and handling, transit can take 30 to 60 days.
Where this applies to your work, we will tell you before dispatch, with a specific estimate for your destination. You will then choose between:
– Proceeding with the quoted method and timeline;
– Expedited shipping by air or specialist art courier, where the work permits it, at additional cost quoted in advance; or
– Cancelling the shipment for a full refund of the artwork and any shipping already paid.
We will not dispatch an oversized work on an extended timeline without your confirmation. If we do not hear from you, the work is held at the gallery and no charges accrue.
When Timelines Do Not Apply
The periods above are estimates for works in gallery stock and ready to travel. They do not apply to:
– Works still on exhibition, which are released after the show closes
– Commissions and works being made to order
– Works undergoing framing, mounting or conservation at your request
– Works awaiting an export permit or other statutory clearance
In each case we confirm a realistic date in writing at the time of order.
Domestic Shipping (India)
Works are shipped through art-handling specialists or reputed courier partners, depending on the size and value of the piece.
Delivery within Mumbai can be arranged by gallery transport, and installation assistance may be available on request. Please write to us to discuss this.
International Shipping
We ship worldwide. All international consignments are exported under APRE Art House's Importer-Exporter Code (IEC ARZPJ4660R), issued by the Directorate General of Foreign Trade, Ministry of Commerce and Industry.
Customs duties, import taxes and clearance charges are not included in the shipping cost. These are levied by the destination country and are payable by the buyer on arrival. Rates vary by country and we are unable to estimate them in advance. We recommend checking with your local customs authority before placing an order.
Export of artwork from India is subject to Indian law, including the Antiquities and Art Treasures Act, 1972. All works sold through APRE Art House are contemporary works by living or recent artists and are accompanied by the documentation required for lawful export. Where a permit or registration is required, we obtain it before dispatch, and this may extend preparation time.
Rolled canvases are shipped unstretched in a tube where the artist and the work permit it. This reduces both cost and risk in transit. Stretching and framing at the destination is the buyer’s responsibility.
Insurance and Risk
Transit insurance is arranged on request and charged at cost. We strongly recommend it for all works.
Risk in the artwork passes to the buyer on delivery to the shipping address provided. Please inspect the consignment on arrival — see our Refund Policy for what to do if a work arrives damaged.
Delivery Addresses
Please ensure the delivery address and contact number you provide are complete and accurate. We cannot be held responsible for delays, failed deliveries or losses arising from an incorrect or incomplete address. Re-delivery to a corrected address will be charged.
If a consignment is refused at delivery or returned to us because it could not be delivered, the buyer bears the return freight and any storage or re-dispatch costs.
Delays
Once a consignment leaves the gallery, transit is in the hands of the carrier. We are not liable for delays caused by courier operations, customs inspection or clearance, weather, strikes, or other events beyond our reasonable control. We will, of course, assist you in tracking and resolving any delay.
Collection in Person
You are welcome to collect your work from the gallery during opening hours, by prior appointment. No shipping charges apply. Please bring a copy of your invoice and photo identification.